Business Consulting Services

• Project Management and Audit
  
• Change Management
  
• Training Management
  
• Business Process Optimization
• Knowledge Process Outsourcing
  

Technology Consulting Services

• Application Consolidation Services
  
• Application Evaluation Services
  
• Application Implementation Services
  
• Application Development Services
• Application Integration Services
  
• Application Testing Services
  
• Application Management Services
  
• Application Upgrade Services
  
• Application Reporting Services
• Application Consulting Services
  

Business Consulting Services

Project Management and Audit

Many Organizations have started recognizing how important project management is to the success of their business activities. We are aware that quality and risk management are integral to project management methodology and are paramount to business. Our experienced project managers are always willing to step in to lead or complement the clients’ project management team at a short notice.

Enterprise One Project Management Audit Service introduces a new concept of an independent third party ‘Technology Project Audit’ through our application and system experts. Our experienced team reviews the clients’ project goals and activity achievements against the project plan, time deadlines, quality of deliverables and specifications besides measuring customer satisfaction at various levels. This enables the client to have a perfect insight on effectiveness in terms of quality as well as the implementation of the business strategy at any given point.

We follow, a clearly defined five steps project audit methodology, covering the scope of the project, development of detailed plan, launch of the plan, monitoring and controlling progress and closing the project.

Organizations spend lot of time and effort to manage changes taking place during the implementation of any major application. Change Management is a set of processes which is put through to ensure that significant changes are implemented in an orderly, controlled and systematic way to effect an organizational change.

One of the main objectives of Change Management evolves around the human aspect of overcoming resistance to changes. The resistance to any change is a natural characteristic of most organizational employees. Our Change Management helps them adapt well to the changes, thus achieving the organization's goal of an orderly and effective transition during a major enterprise application implementation.

Enterprise One Change Management team has the best technical knowledge and the best minds to bring about a successful Change Management experience. Our aim is to help our clients in designing a very successful change management approach and methodology, in line with the business needs and from a strategic point of implementation.

It is absolutely essential to get the Right Knowledge to the Right People at the Right Time especially on enterprise applications. Enterprise One provides applications and task-specific training to SAP, Oracle and PeopleSoft end users. Our team includes instructors who can deliver training on diverse ranges of Enterprise Applications. We have the practical business experience to integrate new business processes to enable the client to profit from a complete training experience that prepares them to use the new implementation of Applications immediately and efficiently.

Enterprise One can assist in scheduling a training of enterprise applications on a day that is convenient to our client, at his location thus avoiding travel costs and ensuring that the employees are not away from the workplace. An added advantage is that as the instructions are given on the client's equipments, the employees get the benefit of learning in their work environment rather than in an outside classroom setup.

Business Process Optimization is a concept which is extremely strategic for maintaining an organization’s ongoing need for competitiveness. Enterprise One’s Business Process Optimization Services critically evaluate, on an ongoing basis, the effectiveness of existing processes and technologies in order to recommend improvements through configuration or process changes.

Our knowledge and practical experience coupled with effective technology enables us to offer leading best practice advices in all areas of process improvement. We examine each project on its own merits and adopt our methodology to suit your business objectives and specific requirements. Our services offer an opportunity to review and restructure antiquated business processes and make the transition towards improving quality, efficiency and productivity while reducing the cycle time and costs.

Business Process Optimization Services include:

• Optimizing Order to Cash processes and improve DSO
• Using compliance tool and improve/report effectiveness of governance and risk management
  
• Using Business Intelligence tools and reducing reporting time and costs
• Implementing Manufacturing costing with well defined standards and actual cost analysis
• Optimizing Gross and Operating Margins and improve costs and profitability reporting

Knowledge Process Outsourcing (KPO) can be defined as high added value process chain where the achievement of objectives is highly dependent on the skills, domain knowledge and experience of the people carrying out the activity. When this very activity gets outsourced, a new business activity emerges, which is generally known as Knowledge Process Outsourcing.

KPO calls for the application of specialized domain pertinent knowledge of a high level. It typically involves a component of Business Process Outsourcing (BPO), Research Process Outsourcing (RPO) and Analysis Process Outsourcing (APO). We provide typical domain-based processes, advanced analytical skills and business expertise, rather than a single process expertise.

KPO embraces global businesses by providing them high-end processes. It can enable client to shorten design-to-market lead times, efficiently manage critical hardware, augment organizational effectiveness in business administration and provide research on markets, competitors, products and services.

We extend KPO services related to the following areas:

• Accounts Receivable
• Collections & Credit Management
  
• Accounts Payable
• General Ledger Accounting
  
• Inter-company Accounting & Reconciliations
  
• Billing & Invoicing
• Financial Analysis & Reporting
• Fixed Assets Accounting & Management
• Accounts Reconciliation
• Financial Data Entry and Conversion
• Financial Statements and Analysis
• Sales and Procurement Analysis

With a network of dedicated team of Business Process and Technology experts, Enterprise One has established the knowledge process outsourcing business to assist medium size companies. Armed with an in-depth understanding of complex technical material, our subject matter experts have become an extended part of our clients’ own work teams, helping them enhance and create abstracts, edit scientific manuscripts and also research and analyze legal briefs.

Technology Consulting Services

Application Consolidation Services

It is said that in this world (that) change is the only constant thing. The change is normally felt more intensely in the businesses that are under constant pressure to perform in this age of edgy competition. Business houses are constantly looking at acquiring smaller companies to gain more leverage in their own industry segment. Besides they are faced with increasing demands to streamline their operations, reduce costs and achieve maximum return on investment. Under these conditions, only a partner with the business and technology expertise can provide the right solutions to transform the organization. Enterprise One has the right combination of the Business and Technology domain expertise to help business houses manage the change effectively and ensure that it brings better business prospects in the long run.

We work closely with our Clients to design and deliver an effective solution. Our consultants with hands on experience are always ready to roll up their sleeves to get the job done. After all, the difference between good strategy and bad strategy is just one word – Execution.

Application Evaluation Services

Packaged software is normally purchased to take advantage of new developments in functions provided by software vendors on a regular basis. Even if the new functionality is not implemented, it is important to remain in sync with technology so that vendor support is received continuously. ERP vendors like SAP and Oracle release new versions with evolved functions each year. Implementation of new ERP functionalities allows the Clients to make better use of the ERP investment.

Our Application Evaluation Services include

• Evaluation of overall requirements and recommendations of functionality to be implemented
  
• Evaluation and recommendation of organization-wide system landscape
  
• Evaluation of bottle-necks in systems including existing ERP system and recommendations
  
• Review of legacy system and assessment of hardware and software requirement
  
• Detailed Project Proposal with timeframe and ROI estimation

We provide pre-implementation services that include strategic design, scoping, and evaluation. Enterprise One uses variety of templates and accelerators that include industry's best practices tried and tested over the years from other implementations and templates. We use these tools to conduct feasibility studies, scoping analyses, strategy design, blueprint studies, organizational rollout strategies and workshops that help the clients in project planning and preparation phase.

Application Implementation Services

Organizational needs are moving beyond internally focused ERP systems to technologies that allow them to communicate with other entities and participate in e-markets. Today, business houses are looking at technologies like SAP, Oracle, PeopleSoft, JD Edwards and Microsoft for an open, collaborative e-business platform that constitutes the linchpin of any e-business offerings.

Enterprise One has extensive experience and up-to-date know-how required for a successful ERP implementation, including expertise in business intelligence (BI), customer relationship management (CRM) and supply chain management (SCM). It provides a framework for understanding key performance matrices and optimize clients operations.

Our team of highly skilled professionals brings not only the experience garnered from successful implementation of ERP, CRM and Business Intelligence projects but also the business process experience gained by working in different industries. We extend technology implementation consulting services for the following applications:

• Enterprise Resource Planning
• SAP
  
• Oracle E-Business
• PeopleSoft ERP
  
• JD Edwards
• Microsoft
  
• Customer Relationship Management
• SAP CRM
• Siebel CRM
  
• CRM On Demand
• Business Intelligence Services
  
• SAP BI & Business Objects
• Oracle BI (OBI EE)
  
• Hyperion
  
• PeopleSoft EPM
• Cognos
  

Application Development Services

Enterprise One’s Development Services offers the client experienced development consultants and methodology for the various development services in a flexible onsite-offsite-offshore delivery model. Our Development Services leverage our flexible sourcing model to ensure that customers have dedicated development resources to meet their needs. Given our vast pool of resources, it's flexible to scale up and down the resourcing requirements based on the various phases of the project.

We have developed a comprehensive methodology that enables quality and timely development of the project. The methodology is supplemented with tools, accelerators and quality control reviews to incorporate the best practices of development projects. We cover development services related to the following technologies:

• ABAP
• Oracle
• .Net
• Java
• CORBA
• XML

Application Integration Services

Enterprise application integration (EAI) is the process of linking such applications within a single organization in order to simplify and automate business processes to the greatest extent possible, while at the same time avoiding making too many changes to the existing applications or data structures.

In any business the following applications need to communicate with one another in order to share data or business rules:

• Supply Chain Management applications (for managing inventory and shipping),
• Customer Relationship Management applications (for managing current and potential customers),
• Business Intelligence applications (for finding patterns from existing data from operations), and
• Other types of applications (for managing data such as Human Resources data, health care, internal communications, etc).

1. SAP XI
2. MQ Series
3. Tibco
4. Tuxedo
   
5. MSMQ

Application Testing Services

Testing builds trust as to the quality and functioning of the product, the objective being to achieve unwavering efficiency and effectiveness. ERP customers look for functional testing, as well as load testing. Functional testing is an ongoing task for all ERP users. Each new release, hot-fix and implementation of a new module calls for testing. Load testing helps ERP customers identify and isolate bottlenecks by emulating thousands of users interacting with the live system.

Enterprise One has extensively worked on Mercury Interactive products bringing in the combined strengths and capabilities of the tools and the best practices of Enterprise One to offer you a comprehensive range of testing services, namely LoadRunner, QuickTest and Test Director for performing the functional and load testing. The test Director Tool helps in managing the testing processes. The range of services can be performed on "Onsite" or "Offshore" based on your discretion.

Our Application Testing Services are structured around Test requirement evaluation, Test design and building up of test cases, Planning test runs, Conducting test, Defect monitoring, Result analysis and reporting, System performance recommendation and Process review recommendation.

Application Management Services

The trend of out-sourcing application maintenance by an external IT service provider has become a necessity for many businesses. Of late, even the paradigm of out-sourcing has been shifting more towards off sourcing, whereby an offshore development center caters to the changing need of application maintenance of business houses that fall in a different geographical location altogether. Such a business model helps one to maintain strong IT technical development desk, which delivers quality work at a fraction of cost. The experience and maturity of the off sourcing vendor organization and its structured approach ensures quality and timely delivery at zero risk.

Enterprise One has established full-fledged centers in India, which can take up offshore centric work in maintenance and support activities. Many application support activities like incremental development of functionalities, forms, layouts, data conversion tools, technical supports like regular backup and archiving, applying patches, user authorization maintenance, developing connectors and interfaces can be done from remote offshore centers through remote connections with minimum ease. The application maintenance service offering may be ably backed by a 24x7 helpdesk, which forms the hub for a global roll outs and support. The Help desk compliments the offshore setup, which can offer a centralized support for the organization, and can be of substantial value for the client.

Application Upgrade Services

ERP customers are faced with the challenges of deciding on when and how to upgrade their existing system thanks to the constantly evolving technology. While some business houses would like to take advantage of additional functionalities that a new release offers, others would simply upgrade to ensure continuous support from companies like SAP and Oracle in the future.

We bring technical expertise in all Enterprise Application upgrades with necessary skills to help companies succeed in upgrading to new and latest versions, upgrading the hardware and database systems and implementing new application functionalities during the upgrade. These upgrades can be carried out Onsite or by our Onsite-Offsite-Offshore model based on the customer's discretion.

Our Services include Business Process analysis to new version, Migration of implemented functionalities to new version, Implementation of additional functionalities, Hardware and Database capacity planning, Scoping for archiving requirements, upgrade developments, Technical support, Security Upgradation, End-user training and Post-Upgrade go-live support

We have developed a comprehensive methodology that enables our clients to migrate with minimal downtime. Based on our upgrade methodology and additional tools, accelerators and quality control reviews to incorporate the best practices of upgradation of projects and our specialized project management experience, we ensure a near-seamless transition to the latest versions.

Application Reporting Services

Information is crucial to any business organization. The reports constitute one of the most important deliverables of any business information system, necessary to fulfill both process and decision needs. Lack of key information reports can adversely impact the effectiveness of a system. It requires an in-depth expertise on the system, to deliver the right information in an optimal manner and present the same through user-friendly formats.

We can help the customers in identifying the reporting requirements and recommend the application and functionality to satisfy the same. We also offer effort and time estimation for reporting developments. Our Reporting Evaluation Services include:

1. Evaluation and identification of standard reports, which can meet organizational reporting requirements;
2. Identifying third-party reporting tool to facilitate additional requirements;
3. Evaluating the possibility of developing reports by different available methods.

Application Consulting Services

We provide the following application consulting services to organizations looking for assistance in identifying the right applications and strategies:

• Comprehensive IT Environment Assessment Services
• Development and Implementation of IT Strategies
• Evaluation of New Technology options
• Evaluation, Benchmarking and Optimization of Application Systems and IT Services